Customer Help
Our happiness team is always here to assist.
Common purchase questions answered:
Orders and Shipping
Please allow up to 3 business days for your order to be processed and shipped. After you order ships, it will normally take 3-5 business days for delivery (in the USA). For international orders, please allow up to 15 business days for delivery.
You will have the option to create an account during the checkout process.
Please email us ASAP after placing your order and we will change your shipping address in the system.
After your order ships, you will receive an email from us with your tracking information.
No. For security purposes, we do not store our customers’ credit card information.
We are required to collect sales tax on any order shipping to Pennsylvania. We do not collect sales tax on orders shipping to any other location.
We ship to most countries. If you are unsure if we ship to your country, please email us.
Not necessarily. Sometimes, items will ship from different warehouses and will arrive in different packages.
If you need to swap an item:
Returns and Exchanges
Items in brand new condition and in their original packaging are eligible to be returned within 10 days of delivery. The customer is responsible for shipping the item back to us. **NOTE: A return authorization must be provided by us BEFORE returning an item. Please contact us to initiate a return claim.
We try our best to fulfill every order accurately, but occasionally a mistake can happen. If you receive an incorrect item, please contact us with an image of what you received and we will help to resolve the situation.
If your order arrives damaged, please contact us. We will help to resolve the situation as quickly as possible.
Please contact us for the return address.
For the fastest service, please contact us through the contact form. We will respond as quickly as possible.
Please contact us using the “contact us” form as soon as possible and we will update your shipping address.
We will do our best to change or cancel your order after you place it. The sooner you contact us, the better. After an order gets processed/shipped, we will not be able to make any changes.
No. Unfortunately, we are not offering this option at this time.